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FAQ

How do I place an order?

The first step is to check the availability calendar. Red dates are unavailable. Dates with diagonal lines have limited availability. Please enquire prior to booking on these days.

Single tiered celebration cakes and smaller two tiered cakes can be ordered via the online store. These cakes have a simple range of flavour choices and are quick and easy to order.

If you would like one of the cakes in the shop but need it bigger/taller/or a different colour perhaps, please fill in the custom cake order form and we would be happy to customise it for you.

If you are looking for a wedding cake please fill in the custom cake order form, giving as much detail as possible.

How far in advance do I need to book?

All cake orders require a minimum order time of one week.

Wedding cakes can book out quickly during the popular months of March/April and October/November, so it’s best to send through an enquiry as early as possible. Other dates require less notice, however check the availability calendar above to see if your date is still available.

What flavours do you offer? Do you offer sample boxes?

The cakes in the online shop have a short list of flavours to make ordering quick and simple. If you would like more options, please fill in the custom cake order form and we will send you the complete list of flavours, as well as some popular flavour combinations to whet your appetite.

If you would like to purchase a sample box, these are available on the first Saturday of each month. More information can be found on the Tasting Box product page.

Can I order a gluten free cake? Do you cater for allergies?

Some of our recipes can be made to suit gluten free customers, or those with other dietary requirements.

It must be noted that we work with flour, butter, eggs, etc all the time, so although we’re extremely careful, we can’t guarantee that the end product will be suitable for severe allergies.

What size will my cake be?

Cakes are sold according to the number of “coffee” slices. These measure 1” x 1” x 5” tall and are usually served on platters with tea and coffee, or can be served on a dessert bar.

Dessert slices measure 2” x 1” x 5” tall and are usually served as a plated dessert.

Extended and reduced height cakes are available upon request.

How much will my cake cost?

Detailed pricing information can be found in the Custom Cake Pricelist, or you may find what you’re looking for in the online shop. Pricing for larger cakes and intricate designs will be provided via the custom cake order form.

How do I store my cake?

When you collect your cake, place it flat in your airconditioned car (best on the floor, not on a car seat).

Once it has arrived safely at your event location, allow it to come to room temperature before eating. Any left-over cake can be stored in the fridge for 2 - 3 days. Please bring up to room temperature again before eating.

Do you offer delivery?

We recommend delivery for any cake larger than a two tiered size, all wedding cakes, or anything delicate or fragile, such as carved or 3D cakes.

Delivery for all cakes is priced at $40 per hour (return) from our Robertson location.

Shipping

Shipping is not available. Delivery can be arranged at an additional cost. Otherwise, purchases must be collected from the store. We are located at Shop 10, 79-81 Illawarra Highway, Robertson, NSW.

Payment

Payments can be made online by credit card, PayPal or Square.

Alternatively, send us a message if you would prefer to make a bank transfer.

 

When can I collect my order?

All orders require at least 1 weeks notice as everything is made fresh to order. Orders can be collected from Wednesday to Sunday, between 10am and 1pm.

I have other questions.

Please use the form on the Contact Us page to send us your questions.

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